Driving safety performance through benchmarking and incident management software
As modern shipping moves towards greater automation, it’s critical for operators to use reliable and real-time data to enhance decision making. Integrated bridge management systems can help operators achieve this goal by using verified information, enhanced emergency management systems and ship-to-shore communication.
Ben Wood, HSQE Innovation Manager from CalMac Ferries Ltd will use Passenger Ship Safety 2018 to discuss how the company drives safety performance through benchmarking and incident management.
Ahead of the meeting, we interviewed Ben to preview the session...
Please give a brief overview of what your session will cover at Passenger Ship Safety 2018?
"The presentation will cover the journey to date on how we have reached out and engaged with other Ro-Ro operators and shared our beliefs on how we could all benefit from benchmarking our safety performance. Through establishing trust, working collaboratively, sharing our data, and learning from experience, together we have been progressive in improving the safety culture in each of our organisations. It will also touch on the challenges of benchmarking, data management and how do we convert data to information and then use this information to improve."
What was the driver to initiate benchmarking and use incident management software?
"We challenged ourselves with the question - `Are we safe?`
In order to be able to begin to answer this with any degree of courage and conviction, we realised in the absence of any meaningful data we had to innovate to meet the challenge of measuring our safety performance."
How did the safety metric project start and where do you see it going in the next 3-5 years?
"Since 2014 CalMac has developed and adopted a number of key performance indicators to measure safety performance, this being an integral component of the overall safety culture. Establishing and developing these metrics allowed us to baseline and then trend our safety performance internally. Historically in the absence of data this was inherently difficult to carry out.
The next challenge we wanted to undertake was to be able to measure ourselves against other ferry operators and to understand the effectiveness of our culture, people, processes and systems in delivering overall safety performance.
Successful benchmarking could aid the on-going development of an effective open reporting and learning culture, which in turn aids the overall safety culture of an organisation."
What are the key challenges facing the passenger ship industry now and in the future? How can we ensure we continue to keep passengers safe at sea?
"No matter how well trained the crew are, or how much is invested in design, technology and equipment to create a safe environment – with ships carrying up to 6,000 passengers on-board there is now even more reliance on ensuring that safety critical information is conveyed to passengers in new and engaging ways. Screens onboard, wearable technology, smart watches and phones could all be capable of having the ships safety information downloaded to them.
Businesses need to drive innovation in response to challenges to their business model and through responses to emerging risks and opportunities. The use of wearable technology to provide real-time location of passengers on ships carrying up to 6,000 passengers is one of those that will deliver.
If you were in the unfortunate situation of a smoke filled passageway, could your smart-watch or phone have directions to the nearest muster station pre-installed at the beginning of a cruise?
Or can the command and control team onboard or ashore have the location of all passengers onboard provided in real-time?"
What are you most looking forward to by attending Passenger Ship Safety 2018?
"Meeting other industry professionals who share a passion for improving safety."
Why is Passenger Ship Safety 2018 an important event for the industry to attend?
"Few other events bring together the diverse range of experience, excellence and innovation as Passenger Ship Safety does. It is a stage upon which to engage and discuss cutting developments at the cutting edge of our industry."-----------------------------------------------------------------------------------------------------------------------
Passenger Ship Safety 2018 is the only event dedicated to keeping passengers safe at sea.
To find out more about how automation can be utilised to keep passengers safe at sea, as well as viewing the full agenda and speaker line-up, please download the confirmed programme.
Cruise and ferry operators, first response, maritime agencies and government organisations receive free entry to the full conference.